Terms and Conditions

This page states the Terms & Conditions under which you use www.brothercharles.co.uk. Please note that any use of this website means that you agree to the following Terms & Conditions.

We are all about our products. How we make them and how our customers feel about them. We pride ourselves on our experience and service, attention to detail and integrity.

We are best known for quality, comfort and character, which matter in equal measure to our customers. Each shoe is carefully crafted from the best materials to the most exacting standards. The integrity and natural authority of our products, their individuality and self-assuredness is reflected in our customers and ultimately sets us apart.

In order to make purchases through the site, you will need to provide your personal details such as, name, address, contact number and email address. Furthermore, when you order, you will be required to provide valid payment details whereby you agree we can use the details to conduct appropriate anti-fraud checks.

We currently accept the following forms of payment:

  • Mastercard
  • VISA
  • Visa Debit
  • PayPal
  • Paystack

Payment can be made using only the methods above, and payment for your full order will be taken immediately. The total amount you pay is the same regardless of the payment method. All Payments are Secure, and are handled by PayPal.
All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered. If we are only able to fulfil part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.

We aim to delivery all orders as quickly as possible. We use Parcel Force for all our UK deliveries, and DHL for all our international deliveries. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors that may cause delays.

  • UK – 1-2 Working days
  • EU – 2-5 Working days
  • ROW – 3-7 Working days – £25.00 P&P
  • USA – 3-5 Working days – £25.00 P&P

As soon as your order has been dispatched, we will email you confirmation of your tracking details. You can also log in to your account on the website to track your order history. Please allow a few hours before tracking to allow the carrier to update their system.

Our website returns policy means that if you are not fully happy with the goods you have received, you can return them to us (Brother Charles will not be responsible for any returns costs) within 28 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn and are not in original condition.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the transit. Once your Item(s) have been received, please allow 3-5 working days to be processed, at which point you will be notified the refund or exchange has taken place.

Please note that returns can only be processed to the original purchaser, if you are returning a gift, please contact the original purchaser to do this for you.
Please send your return items to:

Returns Department
Bother Charles
flat 3, 107A York way.
United Kingdom
N7 9QE

We will always be happy to cancel your order, to do this you can contact customer services my sending and email to: [email protected].

Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company, once the item is back with us we will process your refund, however we will not be liable for the postage and packaging costs should this be the case. (or any customs/duties charges you may have paid)

All Footwear sold on our site are in UK sizes.

We make every effort to make sure our products are described as accurately as possible, however, colour displays can be different depending on your computer settings, or monitor, so exact colour matches are not always possible. This means, the colour of your products may differ from what you have seen on screen. If you are not happy with any products, you are entitled to return these for an exchange or refund by complying with our returns policy.

Prices shown on www.brothercharles.co.uk UK store are in GBP and are inclusive of VAT at the applicable rate. VAT is already deducted from this storefront. Any Duty & Tax’s will NOT be covered by Brother Charles. This is the customers responsibility should there be any imports or customs fees.

You have certain rights under the law of England which include:

  1. Any product you order through www.brothercharles.co.uk will be to satisfactory quality, fit and its intended purpose which will match the descriptions given on the site. Sale items may include previously tried on and shoes with slight leather markings. Sale items may not include shoe bags and wraps as standard and can be purchased separately.
  2. The right to return a product if you feel the quality is not at the satisfactory level.
  3. A right to cancel any order for a product, within 7 days commencing the date on which you receive the product for a full refund, even if the product is not deemed non satisfactory.
    For further information on your rights, please contact your local citizen’s advice bureau of trading standards.

We may include hyperlinks on this site to other websites or resources operated by parties outside of Brother Charles.
These sites have not been reviewed by Brother Charles and therefore we are not responsible or liable for any content on such websites.

By using this site, you acknowledge and agree that you have no rights in relation to any copyright, designs, trademarks and all other intellectual property supplied as part of this website. In addition ‘content’ is defined by any, graphics, photographs, including all image rights, music, video and text on this site.

The Terms & Conditions together with all the policies and procedures will be governed in accordance to the relevant United Kingdom laws.
This site is operated by Brother Charles Fashion Ltd
Company registration number 12481338